Delivery Information / Problems / Returns
Any problems? Regardless of all the legal blah blah blah below, please don’t hesitate to contact us about any problems with your order and we hope to make sure you’re super happy with your order. Email us on email@example.com with any issues.
How do we send our packages?
How do we send our packages? We use Royal Mail to deliver our packages. The postage rates depend on weight and size and are calculated at checkout. We use standard mail to ship UK orders and airmail for International orders. We don’t currently offer Recorded Delivery as standard.
We are as f*&ked off about Brexit as most people and it has complicated our mail order to the EU. Please be aware that orders may be liable to VAT and or customs duty. Full details are here:
Customs Duty is not due for goods, provided directly to the buyer when their value does not exceed 150 euros/approximately £135. WE RECOMMEND KEEPING YOUR INDIVIDUAL ORDERS UNDER THIS AMOUNT (as much as we’d like you to buy truck loads of music) . VAT however might still be payable. The recipient may then have to pay VAT charges and a handling fee in the receiving country before they can claim the parcel.
Due to Brexit, we will see some changes to how we send items to Europe.
These will come into place from from January 1st 2021
As with other countries outside of the EU though, the customer maybe required to pay the tax on the item depending on their countries rules and regulations when importing items from abroad. This may cause delays in delivery times whilst items get cleared through customs.
All items exported will have to have their customs data supplied electronically. This will be handled by our integrated post systems.
We appreciate this change in service might be challenging but we will endeavour to make the process as easy and smooth as possible. Any changes to existing orders and subscriptions will be communicated before the change happens.
We’re sorry about this and understand if you’d prefer not to purchase from us. We voted to remain.
We use Airmail as it’s currently the most economical and quickest route to send records overseas. We aim to deliver Airmail to Europe in approximately 14 working days and to the rest of the world 21 working days although often this is quicker. Please allow 28 days for delivery. If you wish to use a different method of postage please email us at firstname.lastname@example.org and we’ll see if we can help somehow.
What happens if my goods don’t turn up?
If for any reason you haven’t received your order please don’t hesitate to contact us and we’ll look into it asap.
If for any reason you’re not happy with your order please contact us on email@example.com and we’ll see if we can help resolve any issues. We will replace any items that have been damaged in transit within 14 days but we may request that you return it to us. If a replacement is not available we will issue you a full refund for the damaged. We will always try to make sure we ship your orders so they don’t get damaged.
Under the United Kingdom Distance Selling Regulations you have the right to cancel your order up to 7 days after delivery as long as items are in their original condition and any shrinkwrap is still sealed. To cancel your order, please write ‘cancel order’ on the invoice and return the whole package to the address below. We advise you Recorded Delivery for any returns and ensure the items are securely packaged. If they are damaged in transit due to inadequate packaging we will be unable to issue a refund. After receiving the parcel we will refund your credit/debit card (excluding original shipping costs) within 30 days.
Return / Contact Address:
Catskills Records Limited
3 Brooker Street
+44 1273 626245 / +44 7771876722
Registered Company Details:
Company number 03711717
Catskills Records Ltd.
C/O A W Associates Room 122b,
Brooklands Business Park,